SBI DEBIT CARD FRAUDULENT TRANSACTIONS COMPLAINT PROCEDURE

Hello Readers...

After long time, i am going to write a small article about " How to act quickly when you are SBI ATM card fraud victim"

Upfrontly we have to know how these are happening

Read:FRAUDULENT TRANSACTIONS REPORTING 

HOW YOU CAN BE DUPED:

Card fraud basically involves theft of identity or information on your cards. This information is then used to make ATM withdrawals or conduct online or offline transactions. The stealing can take place in one of the following ways: 

Skimming: “This technique involves attaching a data skimming device in the card reader slot to copy information from the magnetic strip when one swipes the card, 

Card trapping: This is a barb that retains the card when you insert it in the machine and the card is retrieved later. 

Shoulder surfing: If you find friendly bystanders in the room or outside who try to help you if your card gets stuck or peer over your shoulder, beware. They are there to get you to reveal your PIN. 

Leaving card/PIN: If you write your PIN on the card and forget it in the ATM kiosk or the machine, it’s a virtual invite to be scammed 

Online transactions

Pharming: In this technique, fraudsters reroute you to a fake website that seems similar to the original. So even as you conduct transactions and make payment via credit or debit card, the card details can be stolen 

Keystroke logging: Here, you unintentionally download a software, which allows the fraudster to trace your key strokes and steal passwords or credit card and Net banking details. 

Public Wi-Fi: If you are used to carrying out transactions on your smartphone, public Wi-Fi makes for a good hacking opportunity for thieves to steal your card details. 

Malware: This is a malicious software that can damage computer systems at ATMs or bank servers and allows fraudsters to access confidential card data. 

Merchant or point-of-sale theft: This is perhaps the simplest and most effective form of stealth, wherein your card is taken by the salesperson for swiping and the information from the magnetic strip is copied to be used later for illegal transactions. 

Phishing & vishing: While phishing involves identity theft through spam mails which seem to be from a genuine source, vishing is essentially the same through a mobile phone using messages or SMS. These trick you into revealing your password, PIN or account number. 

SIM swipe fraud: Here the fraudster contacts your mobile operator with fake identity proof and gets a duplicate SIM card. The operator deactivates your original SIM and the thief generates one-time password (OTP) on the phone to conduct online transactions. 

Unsafe apps: Mobile apps other than those from established stores can gain access to information on your phone like passwords, etc, and use it for unauthorised transactions. 

Lost or stolen cards, interception: This is the oldest form of theft, wherein transactions are carried out using stolen cards, those intercepted from mail before they reach the owner from the card issuer, or by fishing out information like PINs and passwords from trash bins 

Cards using other documents : This is also an easy form of identity theft, where new cards are made by the fraudster using personal information that is stolen from application forms or other lost or discarded documents. 

After taking all these above precautions, your card is used for fraud transaction and you lost money

you have to do the following things to get back your money

once you got alert of fraud transaction in your accout by your card, act immediately like blocking of card,lodge the complaint with respective bank call centre etc.

Now a days, every bank is providing toll free numbers to block your card immediately.

In SBI, you can call on 18004253800 to block your card or you can send a message as BLOCK CCCC (last four digits of your card number) to 567676

After that, to raise fraudulent transaction complaint, you have to call on 1800111109.

or you can visit the branch and submit the below mentioned documents

1. your complaint letter

2. Card both sides xerox

3. police complaint

4. your location evidence

The above complaint should be within 30 days of transaction date.

By following these, i am sure you will get your refund.

Share your suggestions, queries in comments below.